How to Give Effective Website Feedback

Giving feedback on your website before launch is an important step to ensure everything looks and works as expected. To make the process smooth and productive, it helps to follow a few guidelines so your feedback is clear and actionable for the web team.

Here’s a step-by-step guide to help you provide effective website feedback:

1. Always Include the URL and Section/Element You’re Referring To

Provide the exact page link (URL) you’re reviewing so there’s no confusion.

Example: Instead of saying, “The About page looks wrong,” say, “On the About page (www.example.com/about), in the third section below the team photos…”

Be as specific as possible about the location of the issue. Mention headings, buttons, or other identifiable elements to help pinpoint the area you’re talking about.

2. Describe What You See vs. What You Expect

The clearer your description, the easier it is for the team to understand and address the issue.

Example: Instead of saying, “The text looks weird,” try:

"In the second section of the homepage, the heading text ‘Our Services’ is aligned to the left. I was expecting it to be centered like the design preview."

Explain the difference between what’s there and what you were expecting. Screenshots can also be incredibly helpful for visual clarity!

3. Mention Whether You’re on Desktop or Mobile

Websites can behave differently on different devices, so always specify which one you’re using:

Desktop or Mobile: Let us know if you're on a laptop, desktop, tablet, or smartphone.
Browser: Mention the browser you're using (e.g., Chrome, Safari, Firefox).
Platform: Indicate whether you're on Windows, Mac, iPhone, or Android.

This helps the web team recreate the issue under the same conditions.

Example: "On mobile (iPhone 14, Safari browser), the menu doesn’t open when I tap the hamburger icon."

4. Identify the Type of Issue

It’s helpful to categorize your feedback into one of the following types:

Bug: Something isn’t functioning correctly.

Example: "The contact form doesn’t submit when I click ‘Send.’"

Copy Issue: Typos, grammar mistakes, or unclear messaging.

Example: "In the FAQ section, ‘recieve’ should be spelled ‘receive.’"

Image Issue: Problems with visuals, like low quality, wrong alignment, or missing images.

Example: "The hero image on the homepage looks blurry on desktop."

5. Be Concise and Organized

Structure your feedback clearly, especially if you have multiple points:

Start with the page name and URL.
Describe the issue.
Include what device, browser, and platform you’re using.
Share what you expected to happen vs. what actually occurred.

Example Feedback:

Page/URL: www.example.com/contact

Device/Browser: Desktop, Chrome on Windows

Issue Type: Bug

Description: "The ‘Submit’ button on the contact form doesn’t do anything when clicked. I expected it to show a confirmation message or redirect to a thank-you page."

By following these steps, you’ll make it easier for the team to understand your feedback and resolve any issues quickly. Your detailed input is invaluable in ensuring your website looks and performs exactly the way you want it to. 😊

Let us know if you need any additional help!